Customer Relationship Management (CRM) system is used by a company to track and organize its contacts with its current and prospective customers.

Information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

AJ Consulting offers the popular open source CRM - Sugar, powerful yet flexible software to accommodate all your customer relationship and sales automation needs.

SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries.

Here is a short recap of Sugar capabilities:

• Personal home pages
• Leads
• Contacts
• Dashboards
• Opportunities
• Accounts
• Cases
• Bug tracking
• Project Management
• Email Client
• Shared Calendar 

AJ Consulting developers will be able to customize Sugar CRM per your request.

Call us today for a free consultation and work with our design & development team to bring your company to the next level.

Website visitor tracking service will let you review a lot of detailed information related to site visitors.

Here is a brief outline of the service features:

Visitors

• Number of visitors
• Number of pages visited
• Map Overlay - geographical display of  site visitors, down to the city
• New vs. Returning visitors
• Average time a visitor spent on the website
• Bounce rate - people leaving the site after looking at the home page 

• Direct traffic - people typing your website address in the browser
• Referring Sites - visitors coming to your site via the link off another site
• Search Engines - visitors typed a keyword into search and your site showed up in the results

Content Overview

• Top content - pages visited the most
• Top landing pages - pages where people "land" to your website, usually home page
• Top exit pages - people left your website from those pages

AJ Consulting will help you setup the tracking and optimize your  advertisement campaigns and Internet visibility to maximize your website investment.

AJ Consulting will help you to create properly formatted Quickbooks Interface files (*.iif) from any source (Excel files, downloaded bank transaction files, credit card transaction reports etc). This service will save you a trouble of chasing down improperly posted transactions in your general ledger.

Call us today for a free consultation and work with our Quickbooks consultant to learn about this service.

An Internet forum, or message board, is an online discussion site where your customers can discuss your service or products with you and between themselves in a free open online format.

This is an important tool to reach out to your customers and address their concerns and questions to keep your ratings high.

We offer popular vBulletin software by Jelsoft as our message board of choice.

vBulletin is a powerful community solution that makes it easy to add a forum messaging system to your web site.

Here is a quick recap of vBulleting features:

Threads

• Thread display options - sort by, sort order, from date
• Thread and forum subscription (notification by email optional)
• Thread preview on mouse-over (optional, via Admin CP)
• Active Users viewing thread shown
• New Post Indicator
• Printer Friendly versions on threads
• Admin tools for Threads - edit/delete/move/lock/Make sticky/ etc
• Email page to a friend option
• Similar Threads displayed on all thread views

Posts

• Linear, Threaded, Hybrid display views available
• Supports BB Code in posts
• Supports HTML in post
• Smilies
• Avatars
• Optional WYSIWYG or standard editors for posts and Private Messages
• Attachment images (.gif,.jpg, etc) are no longer in the database (optional, via Admin CP)
• Quick reply box (with optional "forced" click on post to quote)
• Preview post option
• Post rating
• User reputation
• Polls
• Post Reporting - report posts to moderators
• User post count
• Admin tools for Posts - edit/delete/move/ etc
• Preview safe attachments

Members

• Member List
• Member Search
• User Style picker
• Private Messaging
• Buddy list
• Member Birthdays shown on Forum home

Calendar Features

• Supports multiple private and public calendars
• Viewable public and private events (adminCP option)
• Weekly, monthly and yearly views
• Jump to Today option
• Add single, ranged or recurring events
• Add all day events
• Option to show calendar event on forum home page (adminCP option)
• Show events to specific usergroups (adminCP option)
• Calendar Moderation
• Private events reminder
• Ability to add custom fields

General

• Who's online
• Search

 AJ Conslting will install vBulletin for you and will help you get it up and running quickly.

Call us today for a free consultation and work with our team to add this important tool to your website.